Returns

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Returns

Return by Mail

We'll gladly accept returns for any Salon Collective products upon receiving your items within 30 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Return postage costs will be refunded to your credit card. We regret that we do not refund original shipping costs with the return. Please follow the simple instructions below:

1. To make it easy, place the unused item in its original condition and use the original packaging to post your product.
2. Fill out the Return Form on the reverse of your Receipt.

Include this form inside the returned package.

Mail your Salon Collective return to:
Salon Collective
Returns Department
6 Lodge Hill
Kingswood
BRISTOL
BS15 1LL

Return Refunds and Credits

We'll issue you a full refund to your credit card for the price of any item that you return if your return is received within 30 days of the PURCHASE date. The credit for your returned items cannot be exchanged for cash or for another product. Please make sure to enter all of your information, including your e-mail address and/or login information. We regret that we are unable to refund original postage costs.

It can take up to 30 business days to process the return and credit your account. We will notify you via e-mail once your refund has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact our Customer Services Department on FREEPHONE 0800 849 8028.

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