Terms and Conditions

Terms and Conditions

Contact us at Customer Support
Please contact customersupport@salon-collective.co.uk.
If you wish to write or telephone [out of office hours - answerphone service - 7 days a week] the details are:
Salon Collective,
6 Lodge Hill,
Kingswood,
Bristol, BS15 1LL,
United Kingdom.
Telephone: 0117-904-1993

Complaints Procedure
Salon Collective endeavour to respond to any complaint within 5 working days.
It is the aim of Salon Collective to resolve complaints within 10 working days.

Payment
Salon Collective will take payment via on-line sales using Credit Card, cards accepted are: Visa, Mastercard, Maestro, Delta, JCB and Solo.
Credit verified orders will be confirmed by email. Unverified orders will be notified by email.
We reserve the right to refuse any order.
Shopping online is easy and convenient, but we know that some of our customers prefer to use alternative ways to shop. The following shopping options are also available:
Phone You may call our offices between 9.00a.m. and 5.30p.m. Monday to Friday on 0117-904-1993
Post : Please write to us at Salon Collective, 6 Lodge Hill, Kingswood, Bristol BS15 1LL with your order details and enclose a cheque or your credit /debit card details.

Security
All transactions are cleared through WorldPay using a secure socket layer. WorldPay use Thawte 2048 bit encryption systems. At the browser 128 bit SSL is used. Credit card details will only be requested within this secure area.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
You may always request to opt out of our mailing list by e-mailing us @ opt-out@salon-collective.co.uk
The information we hold will be:
* your name
* address
* phone number
* email address
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will correct it promptly.

If you have any questions about this privacy policy please e-mail private@salon-collective.co.uk

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