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| RETURNS We do accept goods returned to Salon Collective, however only in the following circumstances. We accept goods returned, for any reason, that have been un-opened and unused - within 7 working days starting from: one day after receipt of goods. We cannot accept goods back that have been used or opened. If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products. You the consumer have the right to cancel your order within 7 days of placing your order [beginning the day after receipt of the goods] without reason [cooling-off period], if the goods have been despatched we will refund less the cost of shipping once the goods have been returned in good order. In the unlikely event that your goods are faulty please contact SPJ Ltd in a 'reasonable time' (proof is required of receipt of goods) and we will refund or replace the goods. All returns should be made within 7 days following after the date of delivery and be sent back to us by Recorded Delivery, or a Certified Delivery method requiring our signature upon receipt of goods. All returns to be made to - Returns Department Please contact returns@salon-collective.co.uk to arrange this. If you wish to return goods to salon-collective.co.uk the returns address is: SPJ Ltd, 24 The Mews, Catherine Court, Montpelier, Bristol, BS6 5QA United Kingdom. ...enclosing a copy of the original invoice. This does not affect your statutory rights as a consumer. We will refund the value of the goods on receipt of them, we advise you to send them registered/recorded so that there is evidence of postage if the goods do not turn up. Please enclose a copy of your original invoice. Please note that all prices on our site are quoted in UK Pounds Sterling. A limit of £250.00 is set for any one transaction in any one day. Reasonable allowance (re: delivery) should be made for orders made over the weekend and during National Holidays. CUSTOMER SUPPORT Please contact customersupport@salon-collective.co.uk. If you wish to write or telephone [out of office hours - answerphone service - 7 days a week] the details are: SPJ Ltd, 24 The Mews, Catherine Court, Picton Street, Montpelier, Bristol, BS6 5QA United Kingdom. Telephone: 0117-904-1993 Fax: +44 (0)797 122 25 23 COMPLAINTS PROCEDURE SPJ Ltd endeavour to respond to any complaint within 5 working days. It is the aim of SPJ Ltd to resolve complaints within 10 working days. We will keep you informed throughout the whole process of your complaint. PAYMENT SPJ Ltd will take payment via on-line sales [incl. VAT @ 17.5%] using Credit Card, cards accepted are: Visa, Mastercard, Switch, Delta, JCB and Solo. Credit verified orders will be confirmed by email. Unverified orders will be notified by email. We reserve the right to refuse any order. Shopping online is easy and convenient, but we know that some of our customers prefer to use alternative ways to shop. The following shopping options are also available: Phone You may call our offices between 9.00a.m. and 5.30p.m. Monday to Friday on 0117-904-1993 Post or Fax Please write us at SPJ Ltd t/a Salon Collective, 24 The Mews, Catherine Court, Picton Street, Montpelier, Bristol BS6 5QA with your order details and enclose a cheque or your credit /debit card details. Alternatively fax us on 0117 - 941 5308. We will be pleased to process you order offline. SECURITY All transactions are cleared through WorldPay using a secure socket layer. WorldPay use Thawte 2048 bit encryption systems. At the browser 128 bit SSL is used. Credit card details will only be requested within this secure area. PRIVACY We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The personal information which we hold will be held securely in accordance with our internal security policy and the law. You may always request to opt out of our mailing list by e-mailing us @ opt-out@salon-collective.co.uk The information we hold will be:
If you have any questions about this privacy policy please e-mail private@salon-collective.co.uk |
| VAT Reg No 779 6942 50 Company Registration No: 04208246. Registered Office: 24 The Mews, Montpelier, Bristol BS6 5QA Registered in England & Wales |